NEXTDC has taken all necessary precautions to ensure 100% uptime at B1, B2 (Brisbane), and SC1 (Sunshine Coast) during the impending cyclone. However, we recommend customers take the following precautions to safeguard their operations:
Recommended Precautions for Customers:
✅ Limit site visits to essential access only – Site visits during this time are strongly discouraged unless absolutely necessary. If a site visit is essential,we recommend raising a Remote Hands request via your ONEDC portal, and an onsite technician can assist.
✅ Verify backup and disaster recovery plans – Ensure your organisation's continuity plans are in place.
✅ Confirm remote access to your infrastructure – Check that you can manage systems remotely if needed.
✅ Stay updated via ONEDC – Monitor service notifications for real-time updates on data centre operations.
✅ Ensure contact details are up to date – Make sure your team’s emergency contacts are current in ONEDC.
NEXTDC Preparations:
- B1 and B2 Brisbane, and SC1 Sunshine Coast remain fully operational with 24x7 staffing and monitoring.
- All sites are secured and reinforced for extreme weather conditions.
- Backup generators have been tested and fully fuelled to maintain power in case of a mains outage.
- Redundant cooling and power systems are in place for continuous service.
Need Assistance or Service Notifications?
If you’re experiencing any issues, please check for active service notifications via your ONEDC portal or contact our Customer Experience Centre:
- Raise a ticket via your ONEDC® portal – preferred method
- Phone 1300 698 677 (within Australia) or +61 7 3177 4799 (from overseas)
- Email nxtops@nextdc.com
An update notification will be sent after the cyclone event has ended. NEXTDC remains committed to delivering 100% uptime and will continue to monitor the situation closely.
Stay safe!